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Cheap Graphic Designers can = a NIGHTMARE!

Why should you pay someone a lot of money to layout a brochure or a logo or a website, when you can get someone to do it for less than nothing online?  Well, the reason is because graphic designing involves strategic, creative AND technical talent.  Designers need to know how to make something that looks good AND something that works AND something that is technically set up properly to be printed or emailed or posted on the web.  The people who know how to do that CORRECTLY have been to college for at least 4 years [to learn how to prepare the digital files to go to press] and it takes a significant chunk of time to prepare the files for you, so just using that logic we can surmise that vendor would probably NOT want to do that for $20.  IF a designer offers to do a job like that for you for an amount of money that seems “too good to be true” then remember, just like with any other vendor, it probably IS too good to be true!

I have managed a team of graphic designers & web programmers for nearly 25 years now and I can tell you that I spend at least 60% of our production time fixing artwork for customers who have just tried to work with the $25 artists.  What scares me more than those people are the clients who don’t realize that they don’t have good, solid technical files and end up sending the job to print, only to realize that they’ve lost thousands of dollars in the end.

The fact of the matter is that we’re living in tough economic times and YES there’s a lot of price pressure right now so you can probably negotiate to get the price down on your graphic design work, but just keep in mind that if a designer is willing to create your brochure or business card or logo for 1/10th the price of any other quotes you have received, then something is most likely NOT RIGHT.  Don’t waste your money with vendors who don’t know what they’re doing….get your job done right the first time and save yourself a lot of time and headache by hiring someone who knows the trade.  If the vendor is offering to create a brochure for you “overnight” or for less than anyone else, RUN don’t walk, RUN!

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Should you get a WordPress website? (and btw, what’s that?)

Should you get a WordPress website?  (and btw, what’s that?)

There are so many reasons for people to update their websites now that it’s gotten to be urgent in many cases.

Right now there are many websites that don’t work at all or don’t work well on mobile devices and 55% of all web viewers are now surfing the web using some kind of mobile device (by mobile device I mean an iPhone, iPad, Android phone, Windows phone, etc.)

When someone is first looking for a new provider FOR ANY product or service, it’s very likely that they are skimming the web using a mobile device.  Sometimes it’s hard for me to imagine that but i’m in my 50’s and I think the older i get the less likely I am to try some new technological trend (but numbers don’t lie).  Try looking at your website on an iPhone or android phone and I’m guessing you’ll see a site that’s very small, with tiny buttons that make it next to impossible to view and navigate through your website.  Even on an iPad (which is larger than an iPhone) – websites are very often not OK for several reasons:

  1. First they were most often not designed for use on a mobile device, meaning that the buttons are very small and navigating the site is really difficult (sites made for the mobile environment have big buttons that make going from page to page very easy).
  2. Even websites that were reprogrammed in the last year also frequently have elements that just don’t work on the mobile environment such as FLASH headers. FLASH is a very popular Adobe program (if you don’t know) that shows MOVING content on the Internet. FLASH elements don’t work on ANY Apple based product (without jumping through some hoops & downloading separate software that makes this possible).  If a company has a FLASH website or a FLASH header, the site or the header is completely gone when viewed in an Apple based device.

Note:  It’s a good idea to eventually go and look at EVERY one of your competitors’ websites on your PC, your laptop, your large screen TV (if you have one!) or on an iPhone and an Android phone at the very least… would be nice to know how your site works sitting next to the other vendors your client is considering buying from!

So, why should you have your website redone (or reprogrammed)?  And should you get a “WordPress” website instead of an HTML site?  (HTML has been the most common language used to create websites and in the past, it was most frequently used when someone wanted a 100% custom website).

We are seeing many problems on other people’s websites made by many different web development companies that were created recently (even in the last year).  Your site may not be working properly somewhere or everywhere (on mobile phones nor on PCs) and should be updated or at least checked due to the following issues:

  1. Rapidly Increasing use of Mobile Phones  means sites don’t work correctly on mobile devices – More than half of American adult cell phone users—55 percent—now use their phones to go online.” (up from 31% just 4 years ago). And sites that weren’t designed to be shown on a mobile phone just don’t look good or work correctly in these smaller screens.
  2. Rapidly changing BROWSERS cause functionality issues – This is critical too….just last year Internet Explorer was the #1 web browser. Most sites were created with that in mind, but now Google Chrome is #1 and there are many other browsers/players (Firefox, Chrome, Safari, etc.) and that means there are sites that DO NOT work correctly on Chrome that looked fine on IE just a few months ago.
  3. Changing Browser VERSIONS cause functionality issues – In the last year updated versions of all the major web browsers (Internet Explorer, Fox, Chrome, etc.) have been released meaning that there are elements on most websites that don’t work or don’t look right on one browser or another or on all browsers,
  4. Monitors keep getting bigger and bigger – Most new TV’s are very big (55+”) and they’re wireless or web ready meaning that people are able to surf the web using their TVs.  Most sites that were created for standard sized web monitors are going to look really small (too small) in these environments.  ONLY A RESPONSIVE SITE CAN FIX THIS:  A responsive site is one that expands and contracts to fit the full size of a monitor no matter how big or small it is.

wordpress-logoSo why should you have a WordPress website, instead of just redoing your site in the programming language that’s been used up until now (HTML)?

HTML is the old standard and the newest version of HTML is great and will always be around.  But there are so many reasons to have a WordPress site.  It’s a rapidly growing programming language (with currently 72 MILLION sties use WordPress) that will give you the following benefits:

  1. You will be able to edit your own website’s content – once we have the site up and running you could (if you want to) go in and make text & image changes (you won’t have to pay us/someone to change every comma or letter you want to change.  You can also keep your website up-to-date by doing it a little at a time.  Updating your site will no longer be a gargantuan, undo-able project.  Of course we will always be here to do more complex web changes and even if you want us to make simple changes (like basic text changes or photo “swaps”) you will be able to get those things done much faster and for less money.
  2. You can have a responsive site – we can either program a responsive site or use a ‘responsive’ theme meaning that your site will re-size automatically to fill the entire screen no matter how big or small monitors get.
  3. You can have a mobile-ready site –This is important. We can either program & create a mobile site for you from scratch, or we can use a design “theme” that’s already responsive or you can acquire & install a plug-in that will convert your new WordPress site from being non-mobile ready to being mobile-ready (you’ll need a WordPress site to be able to do this).
  4. You can keep your site current – when you can get into your website and make changes that will mean you won’t have to pay a programmer every time they want to make one little change. AND this is important because it keeps your site current and makes it easier to add new material on an ongoing basis – which is CRITICAL TO KEEPING YOUR SITE LISTED HIGH ON THE SEARCH ENGINES.  Not to mention I know how frustrating it is not to be able to just remove an employee name or change a product offering without having to hire a programmer.  All this will equate to a better working website that more people see and more people respond to.
  5. You can add features & functions that were previously out of reach – One of the coolest things about WordPress is this; with a WordPress site you’ll be able to affordably add features and functionality to your websites that were previously out of reach.  Features  such as e-commerce, restricted access sites (requiring user names & passwords), online appointment setting features, webinar/event schedules/ticket sales, pop-ups, live chat rooms, send and track newsletters and many other functions that used to costs tens of thousands of dollars (and more) to program by hand are now a realistic option for you!  Now these functions can be added often for FREE (or for a very low-cost by getting what’s called a plug-in – many of which are free).  All you’d have to pay for is the cost of having our programmer set up the plug-in (which can range from $100 to $1000+ depending on the complexity of the plug-in) vs. the 10’s of thousands of dollars that it used to cost to add these features.  This is because WordPress is an “Open Source” programming language meaning that people are out there programming modules or “plug ins” that will add functionality and most of the time they do this for FREE.

Wordpress-1Here’s one more tid bit that will be good for you to know:  you can have a WordPress site custom designed & programmed by hiring one of our PHP programmers (PHP is the “native language” that’s used to create WordPress websites).  Alternatively you can select a design theme or template and have one of our programmers set the site up (which is much less expensive).  Either way you’ll be opening up a whole new world for your website – taking it from being an old lifeless “brochure” to a current, vibrant and interactive website that’s attracting customers, gathering leads and moving up the search engine rankings at the same time.

Feel free to call me any time if you’d like to go over any of these materials  I am more than happy to advise you and look forward to talking with you.  Here are a few WordPress sites we’ve done recently:

Sample sites: (still in progress) (sometimes we don’t always agree with the photos our clients ask us to use but we aim to please!) (this is my new WordPress site – I’m still working on it – you know the story of the cobbler’s son not having any shoes!)  (this is my personal blog)…..  (this very blog) and  (a sales related marketing & advertising blog)


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Your Tradeshow Checklist

Your Tradeshow Checklist

Everything you need to know about going to a trade show from a 30 year trade show veteran.

Deciding to go to a trade show

After you decide to go to a show your first decision will be what size of booth space to I need and where should it be?

Obviously size is dependent on budget but after that you have to think of your competitors’ booths. If your competitors are all showing up with 60′ x 60′ Islands you’re going to look pretty mediocre in a 10′ x 10′ booth. HOWEVER if the budget is really low, then you may not have a choice. If you do have a choice, try to AT least pick a 20′ x 20′ booth as that will give you a lot more room to work in with better visibility. Of course another essential consideration when you determine your booth size is the size of your existing trade show booth (if you have one) and what minimum size booth space does it fit into?
If you exhibit at the same show each year, then at the end of the current year’s show you can usually go and pick your booth before most of the other exhibitors do. The selection process is done on a matter of seniority (based on how many times you have been to the show previously and how big your booth was at those shows). The negative thing about picking your booth space at the previous year’s show is that you’ll have to pay your deposit right then (which can sometimes be a hardship after you’ve just paid for the previous show). So if you didn’t pick your booth space last year, then sometime before the show, you’ll be mailed or emailed a map that will essentially make no sense whatsoever [especially if you’ve never been to that particular exhibit hall]. If that’s the case, it is a good idea to call someone at the trade show developer’s office (a.k.a. “the show people”) and ask them to go over the map with you. Review all the available spaces with someone familiar with the exhibit hall and how it’s going to be set up. Try to pick a booth closer to the front of the exhibit hall or next to some rest area or eating area (that you know potential clients will be hanging out in). If the map you see doesn’t have any decent booths, be sure and let your show rep know you’d like something better. there are often cancellations and booth spaces become available, so if you don’t tell them you want something better, you’ll never get it. Be sure and ask the show people if there are any columns or other obstructions that will be in or around your booth. If so, try to pick another space. It’s also a good idea to be near your biggest competitors (especially the ones that all your customers will go to see or all the customers you WISH were yours will go to see). If you’re close them or next to them, sooner or later a decent, potential clients will stroll by your booth. o Read the show Book o Fill out all forms o Write all checks which are due by the show deadline in order to receive pre-show discount
Some time before the show they’ll send or email you what’s called the “Trade Show Guide Book” that will have all the forms you’ll need to fill out to exhibit at the show. You don’t HAVE to fill them out in advance but if you don’t you’ll pay more and sometimes get the bottom of the barrel when it comes to renting furniture and flooring, etc.

Getting people to your booth

Consider ordering and sending out some invitations to your top customers. It’s a personal way to let them know that you remember them and care if they show up or not. Make sure whatever you create (design & content wise) is consistent with your overall corporate brand as well as the show theme. You may not think you need a show theme but if not, refer to my previous blog posting “What Mardi Gras Beads can teach you about Advertising”.
Consider having your invitations (and all your trade show printing) handled by a print broker. People mistakenly think that print brokers are more expensive than going out and getting your own work printed but nothing could be further than the truth. If you don’t believe me get your own quotes and then give them to a broker and ask them to beat them…..see what happens.,
Include existing and potential customers. It goes without saying that it’s a good idea to send out invites to your existing distributors or clients but of course you also want to attract new clients. To do that call your rep at the trade show headquarters in advance and ask if you can purchase last year’s attendee list. Alternatively ask if you can get this year’s registrant list to make sure you’re communicating with the people who are planning on attending this show. There are other ways of reaching potential new customers such as co-marketing with other attendees (who have similar target markets but who don’t compete directly with you), local advertising, press coverage and distributing invites or flyers at local hotels to name just a few.
See more things that you can do to get people to your trade show booth in the advertising section below. Don’t forget to release a Press Release prior to the show. Call the show publication and ask them when the show issue will be “closing for editorial” so you can make sure your press release gets to them in time. Consider releasing some newsworthy product or other story to other trade related journals so you have something to say that’s enticing to get potential clients to your booth. Consider conducting a show event or contest or other promotion that you can announce in advance of the show and entice visitors to stop by.
Once you get visitors to come by your both via PR and marketing, you can get them to stay by providing beverages (water for sure, and booze if the show will let you) and give them a place to sit down. Sometimes people complain about having people lounge in your booth but if you provide enough room for people to sit down it won’t matter.

Trade Show Booth and Supplies

if you are reusing an old booth be sure to have someone get the booth out and set it up…believe me there’s nothing worse than getting to the show and finding out your missing a piece that takes a week or two to reorder and replace.
Once you’ve inspected your existing booth you can decide if you need a new one….besides if you have to gravel in front of your boss you’ll want to have all the information you can get as to why the old booth can’t be reused again. I’ve purchased many a “pop up” booth which is convenient, easy and can be brought into the show without paying the “show labor” (union workers). If you’re lucky enough to be able to afford a custom booth do me a personal favor and don’t hire someone who’s unimaginative. If you’ve got a budget to create a new booth make sure you have the help of someone who knows how to do this, knows how to save money doing it and can think out of the box to get you something memorable.
Create a trade show booth inventory that includes every single item that is in your show crates. You THINK you’ll remember this when you’re packing up your booth at the end of a show but trust me, next year when you’re getting ready to go to a new show you will not remember that one of the support rods buckled under the weight of one of your customers who sat on your counter!
Carpet or other flooring; is the current condition is ok? Does it need to be cleaned or replaced? Think twice about renting the show carpeting….it’s usually gross and it’s almost always cheaper to buy something and just toss it (or donate it) after the show. I used those puzzle pieces made out of foam once for a show and not only did they look great but they felt good on our feet. It’s a good idea to try to think about providing a certain amount of comfort to your clients because it helps to get them into your booth and to stay there.
To lock up inventory & handouts; do you need to hire a cage to lock up the equipment or does the booth have a lockable area to put valuables?
Do they need to be replenished from last show? If so what? Consider taking things like Windex, Plexi cleaner, Formica cleaner, paper towels, Velcro, scissors, staplers, screw drivers, hammers, tape (bring clear packing tape not only to pack up show boxes but also to run along the edge of your flooring…it’s usually required by the show management to ensure that visitors don’t trip over the edge of your carpet), vacuum / vacuum cleaner bags, writing pads and pens, etc.


Does your trade show booth require crates? Don’t forget to bring locks and it’s a very good idea for your crates to have wheels. Did the crates survive the last shipment or do they need to be repaired or replaced?
Your shipper should provide you with preprinted labels either before you go to the show or at the show. If you don’t have labels go find your shippers booth around the service area of the trade show and there should be someone there that can help you. If you know your shipper isn’t going to have a booth at the show, be sure and take their complete contact information and name with you so you can call them to let them know you’re ready to be picked up.
Research the different options and how it affects other costs: 1. Shipping with cheap shipper (not a common carrier); if you do that will you have to pay full price to get the products into the booth and will you have to hire a separate shipper to bring crates from airport to the show? 2. Or, ship with the show shipper; pay a higher price, but get the package deal to bring the crates into the show floor. 3. Or get a quote from a common carrier – other than show shipper?
Consider filing for credit with whichever shipper(s) you use, otherwise you’ll have to have a check or a credit card for these people when they pick up your booth at the show.
Check with show booth to see what your “target” date is for shipment arrival.
If needed, don’t forget to tell the shipper to come to pick up your shipment with a truck that has a lift gate.

Furniture for booth

Keep in mind that sometimes the show furniture is really hideous so you might want to go and rent furniture at a local furniture rental location (but don’t forget to consider how using outside vendors will influence OTHER show costs, because you almost always have to pay union people to carry in items from non-show related vendors). (you also may have to do the same with show vendors but often there’s a package price).
Condition of any existing furniture, does it need to be painted or repaired? Did anything break the last time around that needs to be replaced? Does the existing furniture upholstery and colors match your new show theme or will repairs and/or replacements need to be considered?
If you’re renting them, have the forms been filled out and how many to you need? Keep in mind that sometimes it’s cheaper to buy something than to rent it….even if you have to donate it to the local shelter when you’re done. When you rent or buy anything outside the show you have to consider when the exhibit hall will allow your vendors onto the show floor to deliver the items among other nightmares (such as will your vendor have to wait in the line of teamsters to get into the exhibit hall itself and will they charge you more for this or not?). As much as the rule books often tell you that each and every item has to be checked in and out…’s not always true. My sister and I bought a HUGE circular sofa and dragged the entire thing in through one of the side doors at a Consumer Electronics Show in Vegas (we did a lot of things like that to have a nicer hipper show when we knew we wouldn’t be able to afford both the cost of the sofa and the cost to pay the teamsters to bring it into the show… mind you I heard of a guy who got beat to a pulp for doing this at the Jacob Javits center in NYC years ago but we were girls and I can’t say that didn’t help us to get by with more of that type of thing, at least just a little).
Don’t rent these…..that’s ridiculous. Just buy some inexpensive ones you can hide under or behind the booth and donate them to the Salvation Army after the show.
Looking through the list of rent-able items will usually remind you of other items you may need. Keep in mind that 99.9% of the time it’s cheaper to just buy the thing you’re thinking of renting and donating it to a local shelter.
Sign up for service/ bring own phone as it’s much cheaper than renting a phone at the show (sometimes it’s cheaper to just bring cell phones but the signals aren’t always perfect on a show floor and if you do that don’t forget to arrange in advance to get your internet connectivity via your wireless carrier as well).


Do you need to have any of the signage on the booth changed or can you use existing signage? If so, what is needed and where do you get it done at? Do yourself a favor…don’t use those ridiculous white cardboard signs that the show often supplies exhibitors with – they just reek of cheap, homemade and unprofessional. You’re better off not having a sign if you have to use that ugly dog.
Design new layouts, write copy, print, trim, laminate, pack to ship?


Most trade show exhibit halls aren’t lacking when it comes to lighting but a few carefully placed spot lights can highlight important products or signage and make your booth look better. Consider if your lighting is part of your display or if you need free-standing lights…if so find something sturdy. Don’t forget whatever you put in your booth is going to have to be approved by the Fire Marshall who will take a “walk through” right before the show starts so be prepared to have you booth shut down if you have some crummy lights that don’t pass inspection.
Do you need to replace bulbs? (Better safe than sorry and having to run around a foreign city in a taxi or a rental car and looking for some odd sized bulb is not my idea of having a good time…..also it’s hard to explain a huge taxi bill to your boss).
I know it seems a bit anal but check the cords to make sure they’re OK

Back-wall curtains

 Curtains – Use existing curtains that come with the show or opt for a different color curtains? – seriously try not to use the show curtains as your only backdrop…unless you’re desperate and quite frankly you could at least have a custom set of curtains silk screened with your logo and hang them on a secondary set of curtain rods (you can’t take down the show curtains most of the time because the booth behind you may need them…of course if you’re an island booth that’s a different story all together). 1. If changing the curtains, do you “rent” show curtains or bring our own? 2. If you bring our own, do you need to have them made and ship with the booth?

Catering for the booth

Do you want to serve coffee or at least have a water dispenser? Food?This has to be done with the show caterer. Food is too obvious to sneak in!
It’s not a bad idea to have a “party” in the booth at the end of one day – with music and catering. Get special permission from the show management.

Booth Giveaways

Research give away ideas; consider giving away mugs, shirts, bags, pens, etc. – preferably anything that’s memorable.
Promo orders & timing – Get items quoted/approved & ordered far enough in advance so you can ship with booth.

Booth Security

  • Product security – What will you do with the products at night? Take it all with us? Research this.
  • In booth security options – order a “cage” to lock products up at night or design security areas into a new trade show booth when possible.
  • Security guard – consider hiring a security guard for higher valued inventory.


  • Existing brochures – do your existing advertising and sales support materials suffice to take to the show or do you need to do a new one specifically for the event?
  • Show special – If you’re going to do some kind of a show special it’s always a good idea to provide some kind of “take away” that the customer can look at later when they’re (hopefully) reviewing all their trade show materials.
  • Review strategy & objectives – I could write a book on this subject….no matter what printed materials you do at the show, consider how the show objective differ from your normal marketing objectives.
  • Brochure production – Design, write copy and do layout – go through proofing process with management.
  • Printing – get quotes and make sure you order what you’ll need for the show in plenty of time to get the items before the show.  Consider hiring a print broker who knows where to get the best and lowest cost printing for you.  A print broker can save you as much as 85% of what you’re currently paying for printing and often they don’t mind if you’re not printing 10 billion of something.
  • Shipping of print materials – Print locally and ship to show or print at show destination?
  • Price Sheets – do you need to do a price sheet just for the trade show or does your standard price sheet suffice?  If you need a new price sheet allow plenty of time to discuss pricing issues with the corporate management team.  
  • Printing Price Sheets – Depending on how many price sheets you’ll need you will either photocopy or offset or digital print the price sheets.  It’s cheaper to print offset or digital if you need anything more than a handful of printed prices.
  • Shipping Price Sheets – Ship to show with trade show booth or send UPS in advance? Or ship Fed Ex (depending on time)


  • Ads – Any ads for the show?  Check with the show to see what advertising options they are providing to show exhibitors.  Obviously you don’t have to advertise with them and you may want to consider doing some local advertising that is not “sanctioned” by the show management.  You will just have to determine the pros and cons of each option and decide if it’s worth the extra price to advertise via the “show” channels.
  • Show directory – listing?  Has our information been submitted to the show directory? If so, has the booth number been changed since the initial show sign up? If so, has the directory printer been notified?
  • Show website – review the web related advertising options offered by show management including website ads, email marketing and digital show book listings.
  • Other marketing options – see show book  for other advertising options such as bill boards, radio ads, magazine ads, local TV, press conferences, show news releases, editorial content that’s being distributed in advance of and during the show, etc.


  • Photos of the booth – Over my career of 30 years I cannot tell you how many trade shows I’ve been to and how many exhibits I’ve designed, constructed and put up that I have NOT photographed.  Quite frankly it was often because i just didn’t have the budget for that when all things were said and done but I should have done it for a hundred different reasons.  Decide if you should hire the show photographer to photograph booth, hire a “non show” photographer or photograph your booth yourself.
  • If you photograph your booth yourself, be sure and bring a camera (phone) and consider if any other materials are needed.
  • Make sure you integrate any photos you take into a press program and social media marketing efforts.

Press Package

  • Hooks – creating a list of possible “hooks” for your press releases – a PR hook is something that ties your press release into current events, show happenings and other events & issues that will make your press release more than just a sales pitch.
  • Press releases – Write press release(s); How many press kits will you need and how will you get them to the show?
  • Press release distribution – either print or distribute digitally, depending on what show management prefers.  Consider using an Internet press distribution company such as “PR Newswire”.
  • Photos – include digital photos with your press release?  If so provide a flash drive or some other digital method of transmitting your photo to the press staff.
  • Folders – check with your show management to see if the attending press wants printed press materials or if they will only accept digital press materials.  If you need printing materials, consider printing professional portfolio folders with your company logo or buy at office supply stores and print labels?  (that latter option is pretty crummy….so in that case you might want to just do a digital press mailing prior to the show).
  • Print labels – print labels for folders in-house or at a printer?
  • Assemble packages – assemble packages to be left in the press room at the trade show.  Most shows now days don’t even accept printed materials any more but check with show management to see how they’re handing press release distribution.  Whatever that is – make sure you participate in that because the press coverage is essentially free.

Web site

  • Web changes – what changes are needed for the show?  At the very lease you’ll want to post the information about the show itself and let people know how to find you.
  • Promos – It’s a good idea to do some kind of promotion at the show and tie it into your website.  There are a million things you can do and what you do depends greatly on what what type of product or service you sell, your target market, your completion and many other factors.,  For this reason I highly recommend you hire someone creative to help you think of something creative and memorable and most importantly someone who knows how to handle web marketing & social media.
  • Products & Services – Do you need to add new products or services (or the new show special) to the website
  • Sales Support Website – do you have a sales support website for your sales staff?  It’s a good idea to add copies of all the new sales support materials, promotions and promo materials to the website so your sales staff can not only see that you’re supporting them but also so they’ll know what items they have access to before, during and after the show.
  • Other Site Changes – Other items may need to be changed or added to the website such as instruction manuals, show event calendars, booth staffing schedules, etc.  If you have a section on your site for reps or salesmen, do you want to announce a sales meeting at the show? Time and date?  Don’t forget to do the planning for this!  (btw good idea not to serve to much booze before the sales meeting…I made that mistake once regrettably).
  • Website Press Portal – If you’re having a press conference, perhaps you’d want to post the press releases and the conference information on the website.
  • Show Specials – the website is an obvious place to list the info about any show specials you might be planning on having at the show.

Products for show use

  • In Booth Inventory – Think through and inventory what you’ll need for the trade show (i.e., how many groupings of products are needed? How many display areas will you need in the booth? Do you want to make a grouping on the table or on the reception desk in the booth?)
  • Ordering Inventory – Do an order form to your warehouse/order department for the inventory that will be needed for the show; remember this inventory needs to be re-checked in upon return so save all packaging at the show.
  • Point of Purchase Displays (POPs) – Get a matching number of point of purchase displays (if the product that’s displayed at the show has such an item) and don’t forget to develop any signs that you’ll need to describe what your products are, the prices, etc.?
  • Brochures for POPs – Also, get quantities of the brochures for each item on display, which can be set next to the product. (Do you need plexi-stands to display these brochures? If so, how many will you need?)  And these don’t usually ship very well, this may need to be taken to the show by hand or have them shipped directly from the manufacturer to your hotel.
  • Batteries – Do products require batteries? If so order and ship to make sure you have plenty before and during the show.
  • POPs for Services vs. Products – if you sell a service rather than a product consider treating the service LIKE a product in that you’d create a point of purchase display (POP) for each service with the same types of signage and brochures that you’d put next to an actual physical product.

Hotel, Airline & Car Reservations

  • List of Employees – Create a list of all the employees attending the trade show and assign someone the task of researching airline & hotel reservations for these people – if hotels are held with a credit card, put last day to cancel on computer reminder system so you don’t forget to cancel and get charged for rooms you don’t need. (who, if anyone, can be doubled up and bunked into one room?)
  • List of outside reps that will be attending – hotels & reservations for them?  If so, who will be paying for that?  Get approvals from management on this.
  • List of customers attending show – are you paying for any of them to attend?  Hotel? Airline reservations?
  • Itineraries – Send out itineraries to anyone going to the show
  • Auto reservations – for all of above (reminder: send out memo to employees reminding them to bring their proof of auto insurance and a credit card with space for a deposit to rent a car).
  • Auto shuttle from show to hotel – Rent a nice car and use it to shuttle your show guests from the show to their hotels.  That way they won’t have to stand in the Taxi lines (like everyone else), they love you for it and save them a lot of stress.  Also this will conveniently make all of your NON-customers take notice and wonder why they’re not your client.
  • Give out “invitations” to the above shuttle – Tell customers where to find your shuttle and use this in your show promotions; advertise the shuttle and tell visitors to stop by your booth for a ticket for a free ride in your company shuttle.

Show Tickets

  • Order tickets – Order show tickets in advance to include in the mailing you’re doing to the customers & others that you’re inviting to the show.  If you can get as many tickets as you want, then ask for them in advance so you can send them out to EVERYONE!!
  • Other tickets – press conference, party for customers, sales meetings, events in the destination city for top customers (football games, baseball, see if there’s a special exhibit in the local museum and get tickets to that).


  • Employees – Get badges for everyone attending the show from your company and of course everyone who’s working your booth, including your sales reps and other invited attendees.
  • Customers – Don’t forget to get badges, if possible, for your top customers.
  • Vendors – Also, you may need a few spare badges to get vendors/service providers into the show to deliver flowers, supplies, furniture (if those suppliers are NOT the “show” suppliers).

 Booth work schedule

  • Employee schedule – Do yourself a favor, schedule your workers to work shifts, and include your outside reps.  Otherwise, the employees will end up having to work the whole show and be too beat to go out a night with customers and the reps will drift in and out of the booth and not be there when you need them.  That way, if key customers show up, you can tell them the exact time when someone will be at the booth to meet with them.
  • Dividing work into shifts – I recommend that the incoming morning staff be in charge of setting up the booth in the morning and the afternoon shift be the people most needed to wine and dine important customers.  That usually means the marketing staff is there in the morning and the executive staff can show up a little later (after all they may have been out all night partying anyway and need to sleep in a little!).
  • Schedule in advance – Make sure your employees and reps understand that you need their help BEFORE the show so they can work your schedule into their schedules. Obviously your reps and sales staff will need to have free time to meet with important clients and take them out to schmooze, but don’t let them use this as an excuse to not help you at all during the show.  Letting them know when you expect them in advance prevents you from being “left at the altar.”
  • Schedules to clients – Also be sure to send a schedule out to your customers before the show (perhaps when you send them their badges, tickets or invitations) so they can find out when their reps will be in the booth.  Make sure this information is also online so any last-minute editing can be easily viewable by your clients and staff.   

Hotel Suite

  • Off-site events – Consider renting a hotel suite to hold customer meetings/press meetings.  Schedule  beverages & food; arrange for catering if so.  You can usually find event spaces at the exhibit hall but sometimes it’s good to just get the heck out of dodge for a change in atmosphere.
  • Off site event products – Make sure you have product or service displays (point of purchase displays) for whatever events are being held in this room.  Don’t forget to include products that can be taken to this room to be put on display.
  • Save money using employee rooms – You can use one of the employees rooms as a “suite” if you’re on a tight budget (but be sure to make your employees promise to keep the room clean for when the guests come over).

Press Conferences

Press Conferences

  • Press conference or not?  – Decide if you need to arrange to introduce our new products and service at a press conference.  It’s only a good idea to do this if you have something really newsworthy and interesting to say to the press….be careful not to gather a bunch of press together for no reason or your first press conference will be your last.
  • Press conference support materials – If you decide to hold a press conference consider invitations, catering, press folders, press releases, press conference announcements, online press releases and all the other things that go along with any press event.  Don’t forget you’ll want to have products or services with POP displays at the press event.
  • Press list & announcement – Get list of press attendees to send a mailing to them in advance of the show.  Make sure the event is listed on your website and consider releasing a notice of the event via PR Newswire.

Other things to remember

  • Take sales materials for use at a “reception desk” in your booth.
  • Take a cooler or buy at location to hide drinks under the reception desk (unless you’re getting the drinks from the show caterer and then you don’t have to hide them)!
  • Buy flowers at show destination (at an outside flower shop, so it’s cheaper) – or if you’re short on time, use the show florist.
  • Put a garbage can in one of crates for booth
  • Take a vacuum cleaner
  • Batteries and cell phone chargers
  • Cleaning materials, paper towels
  • Consider having a place for people to drop their business cards – possibly hold a contest if you don’t have some better promo figured out.
  • Get the show badge scanner – it’s worth it to collect the data on the people who visit your booth in an organized manner.
  • Schedule meetings in advance with Press and Ad sales people as well as the trade show management to discuss next year’s booth space; customers.

If you are going to a show, as you can see you may be better off hiring a professional to help you with your event.  I cannot stress enough that you don’t have to feel like you can’t afford to hire someone like this.  You seriously can’t afford NOT to hire someone like this because of how much they can help you to save.  Feel free to contact me by using any of the contact forms available on this site.

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Your Website Checklist

You’ve just hired someone to design and program your new website and they’re asking you Checklistto give them all the things they will need to create the site. The problem is you don’t know the first thing about it, so what do you do?  You can start with this list of  things that most if not all website designers and programmers will need in order to create a new website:

 1)      Unformatted digital text – be prepared to give your development team all of the text for your website in one UNFORMATTED, Microsoft Word or Word Pad document (or other digital word processing file).  Be sure to label each section of text with the page names that the text goes on (so put “About Us” at the top of the text for the About Us page and so on). Make sure that the headers for each page in this section match the names of each page.  These page names should correspond to and match the primary navigation tabs on the home page and any sub tabs or links that may be included with your site. Don’t forget to include all the headlines, sub headlines, and other text that you want used through the site (you may want “pull quotes” to be used on side bars, for example or quotes or captions to be used on photos; also include all the contact information, copyright dates, email addresses, names of employees.)  To ensure you don’t forget anything use your initial “site outline” that you should have created when you asked for the quote for the job, as a guide for the text you need to write and prepare.

2)      Website Instructions – First let me say that there’s nothing more dangerous and confusing than receiving 35 emails each with a snippet of text or a photo with a name like “25944GP.jpg” or other files that are not properly named and prepared to be handled by the development team.   Be sure to include any and all instructions for the website in the above “Digital Text” document (these instructions can be before or after the text for the site). Be sure to make a clear differentiation between the web text and your instructions, perhaps by writing the instructions in colored text or a different font.

3)      Correctly prepared and formatted Images – The exact size of photos that your team will need won’t be clear until AFTER the design phase of the web development is File format imagesdone.  For that reason it’s just better if you give your team the biggest, highest resolution images you have. If you have those images on your computer, do not try to email them to the team by embedding them into a word document or an email.  You CAN send them as an attachment to an email OR better yet use a service like “drop box” or see if your team has an “FTP” server that will make it easier for your to transfer files that are very large.  If you try to email these images they may clog up your email software’s outbox and even if they go out of your own email system, you won’t have any way of knowing if the client can accept files that are that big.  For that reason it’s just better to upload them to an FTP server or use a system similar to Drop Box.(to use an FTP site, someone from your development team will have to send you the instructions and log-in information separately).  Be aware that not all images are “ready to go”…and your design crew may have to do some photo retouching, cropping, resizing and other word that may or may not be included in your initial website quote.  If you have a choice to send your images in a variety of different file formats, most designers would prefer .jpg images (pronounced J-peg).

4)      Image and file Naming – Be careful how you name the files and  images that you give to your development team because it’s REALLY hard and very confusing when they get files or images that are named “qap239r809.jpg”.  If you could name the photo or file WHAT it is……that is very helpful and avoids unnecessary delays.  If the image you are sending is a photo of “Mary Smith” then you could just name it Mary Smith.  It would be even better if you could add the name of the page where you’d like that photo, for example marysmith_pricing.jpg  (don’t forget you can’t ADD a period in the text name…. you CAN add an underscore OR a dash, without a problem – no other characters can be inserted into a file name and the .jpg part is added automatically so you don’t need to worry about that part…just name the first part of the file name (before the period) as I’ve explained here.

5)      Captions – if you would like a caption on or above any of the images, please provide the information to your team by creating a list using the Image file name (see above instruction about naming your files) plus the text that goes with that image next to the name. You can include this list with the text for the website (with the instructions, before or after). If your website is going to have a series of photos with captions, you’ll want to consider how those photos will look next to each other and try to keep any text or captions that go with the photos in a similar style and length.  It’s better not to have one photo with a big, long sentence under it while another photo has two words.  Also remember that if your site is going to have any moving images or text, which are usually programmed with FLASH instead of HTML, for example, you will want to have those captions of similar length and style as well.

6)      Forms – if you plan to have a form on your website, be sure to include the text for the form (or the field names, in other words) with the unformatted digital text that you’ll be providing to your development team.  Also you’ll need to include the email address where you want the form information to be sent to (so for example if you have a form on your “contact us” page, then whenever someone fills out that form, your team will need to know what email address you’ll want that information to be sent to).

7)      Logos – you development team will also need any and all logo artwork that you use for your company and possibly the name of the font that goes with your logo and business package (some companies have a typeface or “font” that they use for all of their outgoingfavicon 1 materials and some organizations even have instructions or rules that go with those fonts & logos, that a marketing team would have to have in order to use those items correctly).  Be sure to send your logo in the highest resolution possible and if possible send the version that’s color and the one that has a clear background or no background.  If you are not sure which logo to send, then I’d suggest that you send  them all the logos you have (you can include these files with the images you will be emailing or posting to the FTP site or putting into “Dropbox”).

8)      Social Media Links – if you want social media links on your website please send 20-social-media-iconsthe links or web addresses to each of your social media webpages.  Try to avoid telling your programmers “can you link my website up to my Facebook page?” because this opens up a whole new can of worms and a number of opportunities for the programmer to connect your website up to the wrong Facebook page.  If you want your site to be developed quickly and correctly, make it as easy and clear as possible for your team so that you minimize confusion and maximize the chances of things being done right the first time.

9)      Contact info – Don’t forget to include any and all current contact information with the content for the website including all the email addresses you want listed on the website (and where you’d like those items to be listed or located).

I often hear horror stories of companies who have hired someone to work on their website, only to have that person drop off the planet or stop working on the project abruptly with no explanation.  I’d wager to say that these people get frustrated asking for materials, waiting for them, asking for the next thing, then waiting for that item and so on….only to lose time and money and ultimately any and all profitability on the project.  This isn’t inevitable however and you’ll greatly reduce the likelihood of having any major issues if you will take the appropriate amount of time on the onset of the project in order to prepare the materials that your team is going to need.

Finally, don’t forget that your development team is most likely made up of a number of people – you may have a marketing person who is helping you plan and outline the site, a copywriter who will help you to write the text, a designer who will develop the design of the website, a programmer who will program the basic site (an HTML programmer or WordPress Programmer, for example) and possibly other programmers who will do specialty programming such as FLASH, database or E commerce programming.  Finally you may have someone to help you after all that’s done to market your website and get it listed on the quality management teamssearch engines.  You may not need to send all the above information to each person who is working on the site, but it will be helpful to you and certainly the initial people working with you to be able to see all the information in one place – well-organized and clearly thought out – before they start on your web development project.

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How often should you change your ad campaigns?

On one hand, it’s important for all your marketing pieces to have a consistent look but it’s also important that an advertising piece that’s sent out periodically (such as a brochuresales_marketing_intersection or an ad) changes in some way, because you don’t want the reader to look at it and think “I’ve already seen that”. Any ad you create has to be “similar” enough to previous work to maintain your brand continuity and at the same time “different” enough to make the reader recognize it’s something “new”.

It’s very hard to know when to draw the line (and when to change your campaign) and I can honestly say that YOU will probably get sick of your own campaign before your target market will (unless you have an irritating jingle that makes your clients scramble for the remote). Many big companies change their campaigns annually, but sometimes they’ll stretch that time out if they’ve hit on a winner. If you decide to keep your existing campaign for a while, don’t think that means your ads and brochures will never change during that time period. If your driven to maintain a consistent look & feel for your advertising, that’s great! Just be sure to make some [design] changes that are quickly & easily identifiable, to ensure your readers don’t think they’re the same pieces they saw last year or last week.

Once you’ve thought about how frequently you want to change your ads or your ad campaign, you should spend a little time thinking about how you can create brand continuity and what design and contextual elements should stay the same from ad to ad and which should change. Brand continuity is one of those “hidden” aspects of advertising that great designers think about, but most people on the outside don’t realize it’s even a matter of discussion. Ask your ad pro to show you how they’ve maintained brand continuity for other clients and to give you some suggestions about how they might do the same for you. If you’re currently proofing a new ad or brochure, be sure and ask your designer what aspects of that design might be maintained on future brochures to create & maintain your brand continuity.

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I hate to ask but what the heck is my brand, anyway?

I hate to ask but what the heck is my brand, anyway?

In a recent post I promised to help you figure out how and when to change your brand. But before I do that I think I should take a minute to define branding for you…..

After a million years in advertising I’ve pretty much heard it all….but recently when pitching a potential client they told me they wanted our ad services, but they just didn’t want any “Branding”.

My first thought was “What in the world do they think branding is, anyway?” The word “Branding” has been misused and thrown around too much lately. The truth of the matter is this: asking for advertising without branding is like buying a car without a motor.

I think in general people IN advertising assume that people OUTSIDE our world understand all the terminology and intricacies of our profession. BUT THEY DON’T and there’s no shame in that. Just put it out of your mind that you could ever hire an ad agency and take your branding “on the side”. It ain’t gonna happen – and if it does, you’re wasting your money and getting really BAD advertising at the same time.

Here’s what you need to know: in order for folks to recognize and remember your ads, the ads have to be visually and contextually MEMORABLE. In order for an ad to be memorable, it has to have some VISUAL element that is repeated from ad to ad. Without that, the consumer has no idea that one ad connects to the next….and no way to identify and remember you….(and the same applies to the content…..if each ad says something completely different, the light bulb of “recognizeability” may never turn on for your potential client).

You may come across a hundred different definitions of branding, but they all boil down to this:

Your branding is some visual and/or contextual element[s] that can be repeated from ad to ad with the purpose of creating a recognizable look and feel or BRAND. Brands can be created for a product or a service or a business…or all three.

Your brand may not apply just to your ads either, it can incorporate your logo, your colors, your music or slogan or any of the other elements that separate who you are from your competition….or in other words, your brand is your identity. You brand is what the consumer uses to remember you. It’s that “thing” that makes them wonder or hopefully realize that they’ve seen you before….and it plays on their subconscious and forces them ask themselves “hey this seems familiar…and perhaps I should take a longer look at this?”

In order for any of your advertising to work, it has to have a unique, definable, consistent and repeatable brand and that brand should be used on an ongoing basis in order to help your target market to recognize and remember who you are….long enough to make a buying decision. It’s not any more complex than that (the complex part is finding a way to integrate that brand into your design and content…and unless you’re particularly inclined, you need a pro to help you with that).brand

NEXT POSTING: OK, so my graphic designer created an ad for my company, but I ran it one time and haven’t heard from anyone.  Stay tuned to hear about the importance of frequency when it comes to advertising.  The buying public not only needs to hear about you multiple times but they need to be able to remember you WHEN THEY ARE READY TO BUY SOMETHING (and of course you normally don’t know when that is, so you have to use some ad tricks to get people’s’ attention). 

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What Mardi Gras Beads can teach you about Advertising….

Whether you’re a business owner or an ad exec or an ad sales person, you need to hear this little story!


This story is about trade shows but it applies to any advertising or communications project.  If you’ve never been to a trade show, sooner or later someone hands you a bag and you fill it up with brochures and “giveaways” as you stop (or run) by each booth at the show.  It can be pretty tiring and after a while, all the booths & people and brochures look the same.  It really is hard to tell one from the other.

At one trade show, years ago, I remember trudging into the last room of the show, with my overfilled bag in tow, when an exhibitor called out to me “Hey miss, would you like some Mardi Gras beads?”.  My first thought was “NO”….make that “HELL NO”.  I really didn’t want to talk to anyone else, nor did I want any more junk… especially not some crummy, plastic Mardi Gras beads (who does, unless you’re in New Orleans in February?).  But to be polite I took the beads and listened to his “spiel”.  I swear I didn’t think of that guy again until I got a phone call SEVERAL weeks later from a man who immediately identified himself by saying “Hi, remember me?  I’m the guy with the Mardi Gras beads!”.  And of course, I DID remember him.  Despite the fact that the beads were really a “throw away” item, that was the ONLY person…in the ONLY booth at that entire show that I could actually picture and remember.  Why?  Because of those stupid Mardi Gras beads!  It may not have been anything particularly classy, but it was memorable.  That man had used the age-old MEMORY technique of associating his product or business with something ELSE that was memorable.  A great part of advertising is just helping people to remember who you are so that they can recall your name or product when it counts.  Sometimes it doesn’t even matter if your product isn’t remembered in a positive light…because sooner or later the customer will forget the negative part and just remember your product.  (That’s why they say even bad publicity is good publicity i.e., who even thinks about the Tylenol scare of the 80’s?  All we remember now is that when we have a headache, we buy Tylenol).  I recommend using this memory technique each and every time you create an ad or brochure or go to a trade show.  Of course it would be nice if it was something applicable to your business…preferably something classier than Mardi Gras beads, but just remember that every time you communicate with the world, it will help your reader to remember you if you give them some “Mardi Gras beads” to grab on to!!

Emily Andros is a 25 year Advertising Industry Veteran with both “In-house” and “Ad Agency” experience in the B to B and B to C arenas.  She graduated from University of Texas Austin with her degree in Advertising and has a wide array of experience that she is happy to share with the business world.  She can be reached via her email at

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Why does it take so long to create a website?

I cannot tell you how many times my clients have commented on how much work is involved in creating a website. I think that when anyone sees a finished product, no matter what it is, the tendency is to think about how simple things look, but the fact is that any intelligently developed product or project requires time, thought and effort (and experience and education don’t hurt either).

The fact is that a website cannot be created in a vacuum. And as much as I hate having to say this before I get a job from someone,  I have to have SOME input from my client about what they do, who they want to target, what TYPE or style of website they like and want, etc.  Of course I can and will help them to think through all of these types of things (called “Ad Strategy”) but sometimes it’s hard to get the clients to give me ANY time to talk about their businesses and what they want to accomplish with their marketing.  This isn’t a step you can overlook – all good advertising starts with strategy.  Strategy is thinking about who you are, what you do, how you want your market to perceive you, who your competition is, what their advertising looks like and on an on  Way too many people hire independent graphic designer or web programmers and think they are going to provide them with everything they need. What they don’t know is that those people are just one part of a bigger team that works together to make excellent advertising products and websites.

A website starts with strategy first and then moves on from there to “site structure”.  Site structure thinks about what pages a website will have and how they will be organized.  Clients sometimes don’t recognize how their site’s structure is tied to their design.  You may want to have three basic areas of the site, one each for each category of product you sell, and so the site structure and site design have to consider that. For example, if you sell widgets and you have three different categories of widgets…let’s say Widgets for kids, Widgets for Adults and Widgets for Dogs, then the site design might have three columns.  If you plan on adding 3 new product categories later, then the designers will keep this in mind and find a way to set things up so that more categories can be added to the site later.

After developing a site’s structure the client or the ad team will need to write the text.  If the client opts to write their own website text, I have to get that text from them and that can take a while.  Then I have to proof the text and edit it and send it back to the client for their approval.  The website development project will usually go faster if you hire us to write your text for you, but that still takes research time and multiple drafts before the content is ready to go.  The text is essential to any project because it tells me how many pages we’ll need and how much space is going to be need for that text. In a time crunch, I might be able to get the development team started on the site with JUST an outline of the text, but it’s always better to have the full text before proceeding.

All this has to be considered BEFORE any design work is done or it will take twice as long to do the project when things have to be redone.  Many times a client is just figuring things out as they go along and as a result the job specs change in mid-stream.  This can be very frustrating for the web development team….not because we care if you change your mind, but because we’re losing time and money if the job takes longer than what we have originally estimated.  I can tell you that I try to do many of these mid-stream changes without charging extra, but what happens is we reach a point where we’re losing money.  If I haven’t mentioned the negative impact of these changes before that point, then the client usually gets frustrated or mad because they’re not considering all the other “free” changes that have come before.  Just keep in mind….that if you don’t mind paying for extra changes…..then we don’t mind making them for you.

Once the client gives us the text they want on their website (preferably 100% ready to go and in a digital format with little or no formatting like bold words or bulleted text, etc.) I can start assigning all the different aspects of creating a website, which includes:

  1. Outlining the text
  2. Formatting (or unformatting) the text
  3. Determining the page names
  4. Creating the site structure
  5. Considering the functionality of the site and loading the plug-ins or creating the custom programming required to integrate these functions into the site.
  6. Hiring the appropriate designers and programmers for each aspect of the job.
  7. Designing the site or searching for and selecting a site design template (depending on if you’ve paid for a custom designed website or a template designed website).
  8. Searching for, getting approval for and buying the images from a stock photo house.
  9. Acquiring the product images and logo artwork from the client.
  10. Editing the photos or other images.
  11. Selecting the site fonts.
  12. Programming the basic site – which can include many different types of programming and multiple different programmers who work in HTML, WordPress, PHP (the native language that WordPress uses),  CSS, Javascript and on and on.
  13. Programming any ancillary functionality to the site (such as E commerce/Paypal, membership only access, databases, etc.)
  14. Proofing the site
  15. Making the customer’s changes
  16. Writing and programming the site Metadata (title, description and keywords)
  17. Marketing the website (I could make a whole new list for this item).
  18. Web marketing – none of that even considers the work that is required after the site is built to market the site and get i t listed on the search engines.  That is a whole other article!!!!

I recognize that once you see this list, that developing a website can seem like an insurmountable pain in the neck.  It may be somewhat of  a pain (as everything worth doing is) but it’s not insurmountable because we know what we’re doing.  If you’ll let us, we’ll guide you through the project to completion and satisfaction and you’ll end up with a top-notch website that will make your company look great to the public and make your target market WANT to visit your site.  For more information please don’t hesitate to contact me at  I am more than happy to offer up advice and answer any of your questions, whether you do business with my company or not!!!

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Top 13 reasons to update your website

Top 13 reasons to update your website
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What is Public Relations?

Public Relations uses “the media” and/or “the press” to deliver stories about your company, product or service creating good relationships with the public, product users, investors, other writers and many other target markets.Press conference

Public relations or “PR” is really the opposite of advertising because with advertising you pay someone to print an ad or broadcast a commercial that you create for your product (for example). But with Public Relations, writers or journalists write stories in various media based on press releases that you submit to them and other information they research (via the web, interviews, research studies, etc.). Sometimes they print the story exactly as you submit it to them and sometimes they rewrite it based on what you’ve given them.

PR can be less expensive than advertising because you don’t have to pay a publication to release the story and if the media your story appears in is national or international, you can reach a much larger audience at a lower cost. You do however, have to pay someone to spend some time creating a plan, developing an “angle” (aka “a hook”) and determining the best day or time to release the story (there are special PR event & editorial calendars that PR Pros use to evaluate timing). You’ll also need to pay someone to write & edit an intelligent press release (which is completely different from writing advertising copy, by the way). You will also have to pay for the release to be distributed (which is not cheap these days, if you want it done right). You’ll also pay someone to follow-up on the release by emailing, calling and going to events to interact personally with writers, editors and other influencers in an effort to get them to run you story. That’s why many times when you hear someone talk about PR you hear them talking about “relationships” or wanting someone with a “Rolodex®” (i.e., a list of media or industry contacts that they know well enough to be able to pick up the phone and talk to them).

In the end, PR generally costs less than advertising and it has the added bonus of having the unspoken “endorsement” of the publication or the journalist who wrote the story. That’s not always the case because a good journalist doesn’t just take the word of the person who wrote the press release. If upon further investigation they discover that your widget pollutes the local rivers or your pill doesn’t cure cancer, there’s no telling how negative the story could be. So be careful not to overstate your message and don’t forget that a Press Release is not supposed to be so obviously written by the company itself. It’s supposed to be have been written by an outside, unbiased observer who is giving the outside world an impartial appraisal of the subject matter. Far too many times the people who own the company (and who naturally love and praise their own product) write their own press releases. In that case, it’s next to impossible for the journalists who read those press releases not to wonder how much of their story is overstated due to the writer’s overly enthusiastic perspective.

One last thing….as with any marketing related effort, don’t expect a couple of stories to save your company. Any business communications must work with all the different aspects of a marketing program to create product awareness and to generate demand for a product. If you run an ad or two, you cannot expect that to generate enough demand to salvage a business. In the same way, if you run a press release or two, it will be good for you, but don’t expect the phones to ring off the hook. If a magazine runs an article about you and someone sees it, that’s great; but if that someone visits your website as a result & the website looks like hell, well, then your sales efforts will very likely fail. Your target consumer doesn’t have the patience or the forgiveness to overlook the elements of your marketing program that have been thrown together or that are essentially broken.

Make sure that each piece of your marketing “puzzle” is as good as it can be and THEN you can expect to receive the best results. If you don’t have the budget to create & maintain a comprehensive marketing program [with each and every piece being just the way it should be]…then consider selecting 2 or 3 marketing projects or areas (PR, Web & Social Media, for example) and make THOSE segments as good as they can be.

Here’s an article on LinkedIn that talks about the difference between Advertising & Public Relations – LinkedIn Article  

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Does Social Media spell Traditional Advertising’s Demise?

This is a post that I made a while back that didn’t make it onto this blog.  It follows a slightly different stream of consciousness (than my more recent posts)….but I think you’ll still find it interesting. 

Nothing’s hotter than Digital Media and Social Web Marketing, no one would argue that point.  But does the incredible growth of digital media spell the demise of print advertising?   

There is no doubt there’s a credibility gap between print & digital media for one reason: consumers know that almost anyone can create a professional looking web presence without a particularly huge investment. How many times have you wondered what kind of company is really behind a fabulous website?

However, whenever you hand your customer a printed brochure or ad, they can immediately recognize when that printed piece has been well designed and professionally offset printed (or digitally printed as my colleague so kindly pointed out the other day). When that happens, the clients senses that the company “must be legit” and must have the corresponding budget to have been able to produce that item. As a result, printed materials exude credibility in ways that digital media does not.  Whenever I distribute marketing materials digitally (for my company or for a client) I still often feel like I should send a printed brochure out in order to “reinforce” our legitimacy in the minds of consumers.

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Top Mistake made in Advertising

The biggest mistake I see businesses making in regards to their advertising is that they don’t understand what it is that makes people remember, react to and ultimately purchase their products & services.  The answer to that question is MEMORABILITY

Potential customers have to be able to remember a name and be able to retrieve it when they’re ready to purchase that product.  Period.  That’s it.  They don’t even necessarily have to LIKE a product or remember it in a positive light.  Likeability does play a part, but it is far more important that people be able to connect to and retrieve a product name when they are ready to spend their hard-earned dollars.  It only matters if they LIKE your product if they happen to be able to remember more than one item in a product category.  And in that case it’s not as much if they LIKE it as it is HOW FAMILIAR THEY ARE WITH IT.

For example, if I go online to look for and purchase a book, I have to be able to “retrieve” or remember the name of some book before I can buy it.  I may really want a particular book, but if I can’t retrieve that book’s name when I’m ready to buy, then that doesn’t matter.  I have to be able to remember and retrieve that book’s name at the time of purchase or I’m going to buy some other book.  The same applies to appliances, electronics, restaurants, grocery store food, cars and most other products (including YOURS).  You can talk about your product until you’re blue in the face, but if there is no easy way for your target client to remember your product name and to file it away for later retrieval, then you might as well just forget it .

If a potential client can remember your product name PLUS some other competitive product’s name, then that is when it becomes important for them to have a sense of familiarity with your product.  That’s also why “frequency” plays an important role in advertising, because it helps people to graduate from being able to remember your product name, to having a sense of familiarity with it.  They have to have heard your product name multiple times and SEEN some visual element that they can associate with that name, in order to be able to retrieve it at will.  IF THEY DO, then later when they’re ready to buy something and they see that visual element again, they’ll be more likely to select the more familiar product over another.  So in other words, if they can remember the names of two potential new products, they’ll buy the one that they’ve SEEN more often and developed a sense of familiarity with, even if they don’t know much about the details or benefits of one product over another.

This point has been proven when products have had negative publicity, but have still gone on to become prosperous brands.  For example, back in the early 80’s Tylenol was part of the original “cyanide” scare when someone inserted that poison into the product’s capsules.  It wasn’t long after that event, that most people couldn’t remember that negative publicity, but they could remember the name “Tylenol”…ultimately launching it into becoming a power house consumer brand.

Moral of the story:  Make sure you have a name that people can remember and HELP them to remember it by creating some visual element that you can repeat throughout your advertising materials in order to establish memorability and develop familiarity.  Pictures or visual metaphors can foster an immediate understanding of information and create more efficient retrieval from memory”

 ¹Kim Levine, LJN’S Legaltech Newsletter, Vol. 24, No. 3, June 2005; “Are they getting it?”

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Why doesn’t my Graphic Designer “get it”?

Does it seem like you struggle communicating with your graphic designer?  There could be a number of reason why this happens, not all of them are his or her fault.

1) Graphic designers are not mind readers…..MOST designers can do a design in just about any style, but if you don’t tell them what you like or what you have in mind, then don’t expect them to figure that out with the first set of designs.  IT IS PERFECTLY natural to go back and forth with your designer a few times as part of the design process.  That’s one of the reasons not to wait until the last-minute to do a job, because that reduces the amount of “creative time” that can be invested into the project.  Unlike fine arts, graphic design is a group process that’s based on many more things besides what the artist likes or even what YOU like.

2) Not every Graphic Designer is highly gifted….and they are not all equally skilled.  The BEST graphic designer is a gifted artist that is very creative. But just as with any workers, there are a lot of mediocre ones and only a small handful of brilliant ones.  LOOK AT YOUR ARTIST’S ENTIRE BODY OF WORK closely before you hire anyone – if you like the majority of the work they’ve done, then that’s a good indication that they’ll be able to do something you’ll be happy with as well (I know, “duh!”, but people forget to do this all the time).  In any case, don’t blame them if you don’t like ALL their designs because sometimes they have to do things they don’t like (based on some other client’s likes or needs).

3) Most graphic designers are fine artists and  fine art is highly subjective…  ADVERTISING, on the other hand, is a different thing all together as it’s part “creative” and part “logic”.  For this reason, you’ll get better results of you work with a team of people that includes an Art Director who manages your graphic designer.  The Art Director makes sure that your advertising is not only interesting & creative (and visually attractive) but they also ensure that your Graphic Artist understands who your target market is, what your significant margin of difference is and what your company’s goals and needs are (to name just a few of the things they do).

4) Advertising is a process…I can’t tell you how many people are under the impression that the designer should be giving them a final design when they deliver the first draft to the client.  This couldn’t be further from the truth.  Hopefully you’ve communicated your tastes & wishes to your advertising team and when they submit the first design drafts to you, they will be CLOSE to what you want.  But if not, try to think about the design work they’ve submitted to you.  What do you like about it?  What don’t you like about it?  Try to visualize your artwork with a different color or photo.  Ask yourself if there is enough “white space” AND communicate all that to the Art Director (who will discuss it with the Graphic Designer).  Don’t hesitate to ask your Art Director to tell you what they think and to help you analyze and understand the pros & cons of each layout option.

5) Rely on the pros…..too many times I’ve had a client come back and tell me that her daughter didn’t like something about a design or her receptionist didn’t like the colors.  Of course it’s ok to ask other’s what they think….but try to remember who the pros are and who your target market is.  Ask your ad team what THEY think or call someone you know that’s in the same age and has the same demographics as your target market.  It is far more important for you to ask yourself if you think your target market will “like” it (or react to it) than it is for your 17-year-old daughter (unless she happens to be IN your target market and in that case remember that her’s is just one opinion out of a larger group.).

If you’re working with the right team you should be able to work through the design process and get to the point where you are satisfied with the work you’ve received.  If you’ve been through 3 or 4 sets of revisions and you still feel like you’re very far off then that is the point at which you can question if you’re with the right artist/team or not.  But ask yourself if you’ve been clear with your designer & team (and if you told them you want your ad to have a lot of “swish pop” or to be “interesting” then that doesn’t count because who the heck knows what that means anyway?).

(Please feel free to read my blog postings “How to Proof a Brochure” and that will help you in this area as well; also read “First the text, the rest will Follow”).

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The Secret of the Sales Cycle: REVISITED

The Sales Circle

The 4 secrets of the sales cycle

I’ve rewritten this article and elaborated on each of the points for a more comprehensive article. I hope this will help you to determine how and where to spend your advertising & marketing dollars and the importance of supporting your sales cycle.

Not everyone knows this but there is a secret formula to success when it comes to marketing: Every business MUST follow 4 basic steps in order to be successful.

First you must create & establish a memorable corporate identity. A corporate identity, also known as your brand, is made up of a consistent look and feel and a cohesive message, both of which contribute to your target market’s ability to remember you and your product or service name. A potential client has to be able to remember you when it comes time for them to purchase your product or service and a memorable, unique and consistent brand helps them to do just that.

Second, you must have a way to bring in leads. A famous entrepreneur once said “you won’t even be able to sell $10 bills for $5, unless someone hears your message”. In order to sell anything, you have to be able to present your sales message to someone and for that you need leads. A lead is simply someone who’s willing to listen to what you have to say (your sales message).

Third, you have to qualify and sell those leads (or sort out the bad ones & keep the good ones). In any group of potential customers there will be some that are interested but not ready to buy, some that are interested that are ready to buy and others that aren’t interested at all. To move your potential client through the sales funnel, you need to present your message and then sort out those that are interested and ready to buy from the rest of the pack.

Finally, you have to build relationships with those qualified leads…i.e., you must put some effort into keeping your name or brand in front of your potential & existing clients, so they don’t forget you. Whenever you push a lead through a sales funnel, they will need to hear your advertising or sales message more than once (aka frequency). During that time, you can build a sort of “business relationship” with that lead that will hopefully develop interest in your offering, cultivate trust in your product & brand and eventually lead to them recalling your name at the time of purchase.

It’s my job as a marketing & advertising professional to encourage our clients to invest in some advertising activities that support each of these four areas. If any one piece of the above “cycle” is missing or weak or unsupported by your marketing efforts, then your sales cycle will collapse and you’ll miss or lose sales. I could write a book on each and every one of the above “rules” because I’ve made a career out of understanding and implementing tactics that will achieve results in each of these areas, but that’s not the focus of this article. The main message of this article is to help you to understand that you can’t pick some advertising tactic arbitrarily out of thin air and then depend on that one thing to bring in fantastic advertising results. People do that frequently and that’s one of the reason’s why I always hear clients say “I placed an ad once and it didn’t work.” Whenever you embark on an advertising campaign, it’s important to recognize the steps that potential clients go through to locate and get familiar with a brand in order to make a purchasing decision. Then it’s up to you to make sure that your advertising efforts support the entire sales process to best support and encourage your target market to consider & select your product.

Here is a list of advertising tactics divided up by the sales area they will best support. Not all ad tactics are mutually exclusive….they often support more than one area of the sales cycle. When deciding how to spend your advertising dollars, make sure you have some “tactics” or projects in each of the following areas:

1. Corporate Identity/Brand DevelopmentCreate a unique & memorable brand

  • Marketing, Advertising, PR & Social Media plans
  • Name & Tagline creation
  • Logo
  • Campaign/look & feel
  • Business Package – letterhead, envelopes & business cards
  • Web URL – get your web address and host it so you can use that email account
  • Email signature
  • Uniforms
  • Signage

2. Lead Development Get leads coming in the door and collect basic lead contact info

  • Web Advertising:
  • Pay per click
  • Landing page (for banners & PPC ads)
  • Banner Ads
  • Web listings
  • HTML Emails
  • SEO/Site Submissions
  • Print Advertising:
  • Direct mail
  • Magazine Ads
  • Newspaper Ads
  • Broadcast Advertising:
  • TV Commercials
  • Radio Commercials
  • Theatre Ads
  • Trade shows/Trade show booth/promotions

3. Lead Qualification & Sales Once you’ve got leads, tell them who you are and sell them!

  • Website
  • Brochures – print or digital
  • Flyer/Product Spec Sheets
  • Product Packaging
  • Point of purchase displays
  • Presentations/PowerPoint
  • Product photos
  • Product samples
  • Client Bio Sheet
  • Corporate Background Sheet
  • Referral sheet
  • Quote/Proposal presentation format/design
  • Folder
  • Sales Pitch
  • Giveaways
  • Pricing Strategy

4. Relationship Building/Brand Promotion Keep your customers coming back for more

  • Social Media
  • HTML Newsletter
  • Referral Program/package
  • Promotions/Sweepstakes/Contests
  • Customer Loyalty Programs
  • Public Relations/Press Releases
  • Sponsorship of local sports teams
  • Join Chamber/Networking events
  • Uniform
  • Signage

Ok that’s it for today.  I hope this little article has helped you to get an idea about what has to be done to have a successful advertising campaign.  Of course the issue is way more complicated than this but this is a start.  Please feel free to contact me any time – we are here to help you and I am more than glad to spend a little time helping you figure out what you need to do to market your business.  Email me at

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Why your advertising SUCKS…

For your advertising to work you need it to reach the right customer and to make it easy for them to remember your name or product. To do that, a potential customer needs to see and hear your message a number of times. The old “adage” says they need to hear an advertising message 8 or 9 times before they will even consider buying the product (aka “frequency”).  There are a lot of other prerequisites for advertising to work including the need for good branding & positioning, a consistent message, a memorable visual, a clear & unique selling proposition, a convincing call to action and many more things too numerous to mention here.

Advertising is one of those things that can look simple, but has a lot going on “behind the scenes”.  It has a lot of interdependent elements that only work when ALL those pieces are done and done right.  Naturally, each one of those “pieces” costs money to do (professionally) and as a result clients pick & choose which projects they want, to the exclusion of other items that are often critical to something else working.  No one can blame an advertiser for letting budget constraints drive his or her choices…of course not, but if you’re guilty of doing that, then you have to stop blaming your advertising consultant when your advertising doesn’t work!

Here’s what I’m talking about – let’s say you hire a pro to conduct a direct mail campaign for you and they create an intelligent post card that considers who the target market is and all the other essential factors needed for a good advertising piece. The mailing goes out and the call to action drives the consumer to your website to get more complete information and to begin the sales process.  BUT you lose the sale because your website sucks.  The site is old and doesn’t match the new campaign and oh yes, it was written by your son in law’s lawn boy who does weekend websites…and quite frankly it stinks (but you don’t really KNOW this because you really like your website….as a matter of fact you participated in making it and you think it’s just fine).  However, it still may suck because in advertising it does not matter if you like it or not, nor does it matter if your daughter likes it or your neighbor or all of your employees.  It ONLY matters if your customer likes it.  Or better yet, it only matters if it makes your customer decide to purchase your product.  NOTHING ELSE MATTERS…and if you have an advertising person who doesn’t get this then you need to get a new ad person.

It’s hard to find competent help and it’s even harder to let go and let other people do what they’re trained to do especially when it comes to advertising & marketing. BUT we’re not talking about FINE art here…we’re talking about finding a way to elicit a reaction out of your customer and to sell your products.  Save your likes and dislikes for something OTHER than your company’s advertising or marketing materials.  Find an intelligent marketing person who isn’t afraid to tell you the truth & then give them a budget and let then help you figure out what you CAN accomplish within those constraints.  Most of the time a client comes to us and already knows what they want to do, with very little consideration of whether or not that one project or ad piece will do anything all by itself.  Also, we’re usually damned if we do and damned if we don’t – because if we push too hard then the client gets mad at us for being too pushy; but if we let them have their way, then they blame us if the advertising doesn’t work.

Advertising & marketing is about building a set of consistent materials that are visually attractive & intelligently designed using the decades of knowledge & experience & data we have about what makes people buy thingsBe honest with yourself;  if you’ve been trained to do this type of work, then go ahead and manage your own advertising projects. But if not, stand aside and let an educated & experienced professional do it for you.  Trust them to write the content, trust them to art direct the design and trust them to pick which projects will be best for you.

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